Delivery & Returns

 

DELIVERY

We aim to dispatch all orders received by 3pm on the same day Monday to Friday.

UK orders:  Are sent by Royal Mail 1st Class unless otherwise ordered, For example if you have selected Next day delivery etc. Free shipping: on ALL UK orders

International Orders:  Are sent by Air mail 1st Class unless otherwise ordered, For example if you have selected Express Delivery etc. Free Shipping: If you have spent £30.00 or more.

We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure.

If you do not take delivery of the products, they will be passed to your local Royal mail postal office you can then arrange to collect the parcel or attempt redelivery.

If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

Once an order has been dispatched, you may return the goods within 30 days of receipt. Goods must be unopened with seals intact. If an item has been used/opened, we cannot accept a return due to hygiene reasons. 

 

RETURNS

If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. This can be via Email or message (see our contact us page.)  We will not be liable for any loss or damage if you fail to do this.

Once an order has been dispatched, you may return the goods within 30 days of receipt. Goods must be unopened with seals intact. If an item has been used/opened, we cannot accept a return due to Hygiene Reasons.

To cancel or return goods, please contact us via email quoting your order number.

Email : Contact@whiplashlashes.co.uk

or fill out our contact us form on this website.

 

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